The National Lottery Authority (NLA) in Ghana announced the resumption of its Fast Pay Platform operations with partner banks, effective immediately, with a reduced payment threshold of GHS 5,000, down from the previous GHS 12,000. This change aims to streamline prize payouts for smaller wins and reduce inconvenience for winners.
Addressing Validation Delays
The policy adjustment responds to challenges faced by winners of smaller prizes, who previously had to visit NLA offices for validation and investigation of larger tickets. The lower threshold allows faster processing for smaller claims, easing access for players while maintaining scrutiny for high-value wins.
Encouraging Public Feedback
The NLA urged the staking public to report any issues through Treasury Managers or Account Officers to ensure prompt resolution. The authority expressed gratitude to players and Lotto Marketing Companies for their cooperation during the transition.
Context of Operations
The Fast Pay Platform’s resumption follows disruptions likely linked to the Covid-19 pandemic, which strained operational systems in 2020. The NLA’s move aligns with efforts to restore efficient services while balancing security and accessibility for Ghana’s lottery participants.
